Front of House Gallery Assistant

Written By Webmaster JETAAUK

Japanese Gallery Kensington — Kensington, London — Full-time — On-site

Salary: Minimum wage

Application deadline: December 21, 2026

Client-facing, Japanese art and antiques, central London gallery.

Japanese Gallery Kensington, a specialist in Japanese art, antiques and anime memorabilia, is seeking a client-facing gallery assistant with a passion for Japan and its culture.

As the first point of contact for visitors and collectors, you will play a central role in the day-to-day running of the gallery, from welcoming clients and handling sales to keeping the gallery, its stock and its records in order.

During the initial three-month probationary period, we will provide full training and review your performance monthly. On successful completion, you may be offered a permanent position.

Main responsibilities

  • Welcoming visitors and providing a high standard of in-person, telephone and email customer service

  • Assisting clients with enquiries, purchases and payments, and building lasting relationships with collectors

  • Presenting artworks and objects to clients with confidence and care

  • Maintaining gallery displays and ensuring the gallery is presented to a high standard

  • Processing newly acquired stock and maintaining accurate digital inventories

  • Dispatching orders worldwide and preparing shipping documentation

  • Providing production and logistical support for gallery events and activities

  • Providing general administrative support

Ideal candidate

  • Keen interest in and knowledge of Japanese art and culture

  • Excellent customer service and interpersonal skills, with a professional and personable manner

  • Proficient IT skills, including MS Office, Google Workspace and online marketplace product uploads

  • Excellent organisational and communication skills, with the ability to work effectively as part of a team

  • Proficient English ability (CEFR A2)

Desirable

  • Previous experience in a client-facing role, ideally in a gallery, auction house, antiques or luxury retail setting

  • Familiarity with image editing software (such as Photoshop) and Adobe Suite

  • The ability to work independently, take ownership of tasks and prioritise a varied workload

  • Experience resolving client queries and issues with appropriate professional decorum

  • Commercial awareness and an interest in sales

  • Experience managing website content, CMS platforms and digital catalogues

  • Understanding and awareness of both domestic and international shipping processes.

  • Confident use of email platforms, cloud-based file management and digital record keeping

  • Intermediate level of Japanese (N2)

Conditions

Location: 66E Kensington Church Street, W84BY

Working style: On-site

Job type: Full-time

Salary: Minimum wage

Language requirement: English (Fluent), Japanese (Intermediate)

How to apply

To apply, send your CV and a cover letter to Luciana Lopes at info@japanesegallery.com. Shortlisted candidates will be invited for an interview.

Webmaster JETAAUK
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